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Are House Buyers Companies Trustworthy? What Homeowners Should Always Check

Customer confidence is driven by reputation, providing a valuable service, and transparency. A good business will exemplify the foremost levels of service at every stage of the customer journey. This is especially true of house buyers companies.

The introduction of Financial Services Authority (FSA) regulations in July 2009 outlined the parameters to which house buyers companies must work. As in any business sector, without set guidelines property companies may misrepresent the interests of their clients without the threat of reprisals. FSA regulations protect customers against malpractice.

There are specific indicators to gage the legitimacy and trustworthiness of a property company. Should homeowners fail to note any of these indicators, house buyers companies' ability to deliver the expected service should always be questioned.

Springbok Properties can help you sell your home in as little as 7 days for up to 99% market value. Our proactive approach to online and offline property marketing, combined with our UK-wide network of investors, guarantees the sale of your home in a fraction of the time of a high-street estate agent. Call us TODAY on: 0800 068 4015 to list your home.

Are Testimonials Advertised?

Testimonials are an important element of positive business marketing. They support business credibility and level of expertise, strengthening business reputation. Testimonials will build the trust that house buyers have in your services. There are few more effective admissions of business prowess than a first-hand account.

Property companies with glowing testimonials from vendors and house buyers demonstrate that the business can deliver the service promised. All testimonials should feature prominently on business websites and other marketing materials.

Don't just check that testimonials demonstrate a good financial investment only. Check that the service provided met that standards that customers deserved. Good testimonials will include specific praise for a customer-centric experience. This could include sensitivity to individual customer circumstances, open and honest communication, and helpfulness when negotiating between vendors and house buyers.

Springbok Properties has a 4.6/5 rating on allAgents.co.uk, based on 952 independent reviews. Our website also lists 12 video reviews from satisfied clients that we have helped sell their home in a matter of days. Click the link here to watch 12 success stories in 12 minutes.

The 1998 Data Protection Act

The Data Protection Act1998 was signed into law on 1st March 2000. The Act outlines the type of information that a business can hold about its customers. House buyers trust property companies with significant personal and financial data, making the admission from property businesses to use your data in a professional capacity paramount.

This data protection should include both paper records and stored computer data. House buyers have the right to protect private personal and financial information. Property companies must honour this right, and be transparent regarding all house buyers data.

To view Springbok Properties data protection admission, outlining our commitment to protecting the privacy of our customers, click the link here.

Springbok Properties is happy to have received hundreds of positive reviews from happyhouse buyers customers. 96% of our customers are happy to recommend us, having received superlative service when they needed help to sell their homes fast. Call us TODAY on: 0800 068 4015 and see how we provide you with the same level of service.

Complaints Procedure

A trustworthy house buyers business will always clearly indicate their complaints procedure. Trustworthy companies understand that no matter the commitment to exceeding customer expectations, not every business is free from complaints.

The house buyers complaints procedure is designed to treat clients fairly, giving their concerns due consideration. The successful resolution of any complaints by house buyers or vendors allows a business to mature from the experience, thereby continually improving the level of service offered to their clients.

Springbok Properties strives toalways provide the highest level of service to our clients. If you would like to raise an issue with us, please click the link here.

With more than 8 years' experience and having successfully sold more than 5,500 properties in the UK, Springbok Properties has provided a level of service to vendors and house buyers that's second to none. To find out how we can help you to sell your home in a matter of days by connecting you with house buyers from across the UK, call us TODAY on: 0800 068 4015.

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